Cancellation policy

Your flowers are harvested and shipped from South America, once your order has been received and processed for shipping. Late cancellations may not be possible at the time the request is received. Orders that cannot be canceled cannot be refunded. You need to contact us at least 7 days prior to your shipment being charged if you would like to cancel your order. 

We can modify an existing order if we receive notice within 7 days of the delivery date. Once an order has shipped, we cannot modify it. If you wish to make changes to your order before the 5 day limit, please send an e-mail to support@ballerinafarm.com, with the subject heading "CHANGE TO ORDER #" and the order number in question.

In the body of the email, please include your order number along with your name, address, contact information, and changes you would like to make. We will get back to you as soon as possible.