Refund policy

Due to the perishable nature of our products, we are unable to receive returns. If your product arrives damaged, we ask that you contact us immediately upon receipt of your product and provide images within 24 hours of your delivery so we may offer a speedy resolution.

We pride ourselves in growing the best flowers and offering the best products possible. If your product isn’t up to par, please send us a note to support@ballerinafarm.com, so that we may assist you with your concerns. Please have your order number available so that we may process your request in a timely manner. 

Once an order is placed and payment has been processed, we cannot guarantee that we can cancel or edit your order. Before placing your order, double-check that the payment and shipping information is correct. We will not replace or resend orders due to an incorrect address, or the incorrect payment method because of the perishable nature of the flowers.